Maui Brewing Company - Kihei

Job 171002 - Tour Guide
Kihei, HI

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Job Details

Location: Kihei, HI
Employment Type: Part-Time
Salary: Competitive

Job Description

Come join our ‘ohana!  We're looking for the right restaurant professional with experience working in high volume restaurants to join our Kihei restaurant as a Tour Guide.

MBC Restaurants are a direct extension of the values and practices we employ in brewing our handcrafted ales and lagers. We are passionate about the craft beer way of life, using local ingredients and sustainability. We're building a solid team that will share these passions and execute them operationally.

Please note that all interested parties must apply through this job posting. Do not contact MBC management directly. Applicants who apply without going through this post will not be considered.

JOB DESCRIPTION

Provide the highest level of quality and service to our guests by being responsible for all preparation, interaction and steps of service needed to exceed guest expectations in the restaurant and bar.

MBC Restaurant employees are required to apply our values in every aspect of their position: Caring for yourself, your team, our guests, and our restaurant.

POSITION SUMMARY

Provide the highest level of service to our guests. Offer enthusiastic tour experiences in hopes of turning casual visitors into Maui Brewing fans for life!

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Greet all guests and co-workers in a warm, personal, friendly manner.
• Greet guests and help determine what his/her wants or needs are; recommend and select items based on  guests’ information and requests.     
• Learning inside and out the history of Maui Brewing Co., our brewing process, and the culture and brand of the brewery today; effectively sharing that information with guests of all levels of beer knowledge and experience.
• Leading Groups of 15-20 people on 30 minute walking tour of the brewery 4-6 times a day (we are open for public tours 7 days a week)
• Provide 15 min guided tasting of our 4 flagship beers
• Partner with fellow tour guides to ensure tours run smoothly and efficiently; supporting one another when additional assistance is needed
• Use point of sale system to ring in purchases, and receive and process cash or credit payments.
• Maintain all required records related to sales.
• Preparing the tasting area (including making sure all beer lines are clean and kegs full), drink ware and safety gear for tours at the beginning of each day. Cleaning and storing gear at the end of each day.
• Contribute to the maintenance of the Tour Reservation calendar including taking reservations, checking in guests, responding to telephone and email inquiries.
• Maintaining compliance with safety regulations in the brewery.
• Communicating feedback of the tour program to Leadership as needed. Answer phones, assist callers, and take restaurant reservations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

CLASSIFICATION 

Non-exempt

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure. 

Requirements

POSITION QUALIFICATIONS

• Generally - Ability to perform the Logo Sales job duties listed above in professional and competent manner.
• Guest Oriented - Ability to take care of guests needs while following MBC procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management.
• Response to direction - Receive and follow direction from supervisor; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well-groomed.
• A one-time TB clearance must be obtained prior to starting work.

Experience: Minimum six months to one year related experience.

Computer Skills: Experience with Point of Sale System preferred.

Other: Job offer contingent upon successful completion of background screening.

Must take and pass all training tests 90%.

PHYSICAL REQUIREMENTS

  • (Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)
  • Stand: Constantly
  • Squat or Kneel: Occasionally
  • Walk: Constantly
  • Bend: Frequently
  • Use hands / fingers: Constantly
  • Lift/carry 11-20lbs: Constantly
  • Reach Outward: Constantly
  • Lift carry 21-40lbs: Occasionally
  • Reach above shoulder: Occasionally
  • Push/pull 10-25lbs: Frequently
  • Climb (stairs) : Frequently
  • Push/pull 26-40lbs: Occasionally
  • Sense of Sound (Hear verbal requests by guests, coworkers, and managers)
  • Sense of Smell, taste, touch  
  • Vision (Near, Distance, Color, Peripheral, Depth Perception)
  • Ability to wear Personal Protective Equipment (PPE) (Non-Slip shoes, back belt if lifting over 20lbs, safety glove when using knife)

WORK ENVIRONMENT

Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure.

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